Frequently asked questions

  • Handy-Signatur

  • I forgot my password. - What can I do?

    If the password for the Handy-Signatur has been lost, there is only one option: you will need to reapply for the Handy-Signatur.

     

    The following error message appears when a wrong password is entered:

    Fehlermeldung Passwort falsch

    You have 10 attempts to enter the password. Lockout periods that become progressively longer are imposed between attempts. 

     

    If the activation code is no older than 3 months, you can use it one additional time to activate your signature. Otherwise you will need to reapply for an activation code.

     

    If you no longer know how activation works, you can find all options listed here.

    PLEASE NOTE: After successful activation, you will receive a letter informing you about the revocation of the previous Handy-Signatur. This does not revoke the new Handy-Signatur.

  • How can I activate my Handy-Signatur?

    You have multiple options to activate your Handy-Signatur for free. You can find all the activation options here.

    For example, if you opt for personal activation at a point of registration, you will be required to bring your mobile phone and an official photo ID. Activation is carried out directly on site (duration approximately 10 minutes) so that your Handy-Signatur will be ready for immediate use.

     

    You have received an activation PIN?

    You can enter your mobile phone number and the activation PIN here to activate your Handy-Signatur.

  • The login with my Handy-Signatur does not work. - What can I do?

    You would like to log in with your Handy-Signatur, but you get an error message?

    Please check whether you can log in to the Handy-Signatur Platform . This way, you can check whether the password is wrong, or your Handy-Signatur is invalid. If you can log in to the Handy-Signatur Platform, please contact the operator of the page that you are unable to log into.

  • How do I change my password?

    You can change your signature password directly in the Handy-Signatur account under the heading "My data". You can log in to your Handy-Signatur account here.

     

    The Signature Act prescribes that you alone are permitted to have the signature password – of course the A-Trust company is not permitted to have it either. Therefore, it is not possible to reset your password. 
    If you have forgotten or lost your password for your Handy-Signatur, there is only one option: you will need to reapply for the Handy-Signatur. 
    To find out how you can get your Handy-Signatur as quickly as possible, go to our Handy-Signatur Platform.

  • How do I change my name?

    Later changes to the content of the certificates are not possible, because A-Trust is liable for the content of a certificate from the time of its issue.

    Therefore, name changes will require activation of a new Handy-Signatur.

    (Please note that the name change must first be saved in the central register of residents (ZMR).)

  • How do I change my phone number?

    If you still own your old SIM card and can still receive SMS/TAN messages, there is the option of using it to request a new Handy-Signatur for your new phone number.

    You can log in with your previous Handy-Signatur here. Then enter your new phone number and a password of your choice. You will then receive an activation code by SMS. In order to complete activation, you will be required to accept the Signature Contract, the GTCs of the A-Trust company and the revocation of your old Handy-Signatur.


    If you are no longer using your "old" number, you will need to reapply for your Handy-Signatur.
    PLEASE NOTE: It is then important to revoke your "old" Handy-Signatur, in order to avoid misuse.


  • How can I extend my Handy-Signatur?

    Your Handy-Signatur is valid for 5 years. You can review the remaining term of validity anytime in your Handy-Signatur account ("My data").

    If you have deposited an e-mail address, you will also be informed by e-mail before the validity period expires.

    If you use your Handy-Signatur 30 days prior to expiry, you will receive a related automatic notification.

     

    If your Handy-Signatur is still valid, you can renew it here.

    If your Handy-Signatur has already expired, you will be need to activate a new Handy-Signatur.

  • How can I cancel my Handy-Signatur?

    In order to terminate your Handy-Signatur, it is necessary to submit a legally effective revocation request.

    The following options are available to do this:

    • By telephone, indicating the revocation password (+43 1 715 20 60)
    • Digitally signed PDF via e-mail to hilfe@a-trust.at or via online-kündigen.at
    • By fax (form: https://www.a-trust.at/widerruf)
    • Of course you can also send a signed letter by regular mail: A-Trust, Landstrasser Hauptstrasse 1b/E02, A-1030 Vienna

  • What can the Handy-Signatur be used for?

    The Handy-Signatur is your digital signature. It can be used to sign electronic documents and serves as secure authentication in the internet. Since the Handy-Signatur is based on a qualified certificate, the signatures are legally equal to handwritten signatures.


    With the "citizen card function", you can use the Handy-Signatur for a wide range of different e-services:

    • register a business
    • apply for childcare allowance
    • submit invoices for medical services in private practice
    • file tax return
    • terminate contracts or subscriptions with legal validity
    • register a dog
    • make use of the company service portal

    and lots more.

    Possible uses: Overview

  • How much is a mobile signature?

    Both the issue of the Handy-Signatur and its use is free of charge. 

  • How can I get the Handy-Signatur app?

    Do you find entering TANs too tedious? With our new speed-sign function, all you have to do is scan the QR code on your screen to complete your signature successfully. 
    Decide for yourself when and where to run your business or administrative errands.

    Activate your A-Trust Handy-Signatur app on the Handy-Signatur Platform.

    (Note: the Handy-Signatur app is not a prerequisite for being able to use the Handy-Signatur.)

     

    This is how to connect the app with your existing Handy-Signatur:

    Visit this website on your PC: https://www.handy-signatur.at/mobile/TanAppUpgrade/

    After you download the app to your mobile phone, you perform the second activation step on the computer.

    To this end, you log in to the website indicated above, using your mobile phone number and the password you selected.

    You then receive a TAN by SMS to complete the process.

    Next, you need to start the app on your mobile phone and enter the displayed activation code into the browser window of your computer again.

     

    Note: for security reasons it is necessary to activate a screen lock when you use the app (PIN, fingerprint, etc.).

  • No valid signature is displayed in the document. - What am I doing wrong?

    When you download a signed document to an Apple product, MacOS opens a preview with the "Preview" programme.

    If you save the document there, it is reduced to PDF1.3 and the signature just affixed is deleted. But the graphical image of the signature remains unchanged.

    Therefore, please do not use the "Preview" programme.

                                                                                                 

    For all other questions, please contact Apple support.

  • Handy-Signatur App

  • How do I connect the app with my Handy-Signatur?

    This is how to connect the app with your existing Handy-Signatur:

    Visit this website on your PC: http://app.handy-signatur.at/

    After you download the app to your mobile phone, you perform the second activation step on the computer.

    To this end, you log in to the website indicated above, using your mobile phone number and the password you selected.

    You then receive a TAN by SMS to complete the process.

    Next, you need to start the app on your mobile phone and enter the displayed activation code into the browser window of your computer again.

     

    Note: for security reasons it is necessary to activate a screen lock when you use the app (PIN, fingerprint, etc.).

     

    You can find detailed instructions here

  • Why do I see multiple TANs?

    The Handy-Signatur app always displays the latest TAN. If multiple TANs were requested, just enter the latest TAN and push update. Please note that the reference value displayed in the app must correspond to the reference value displayed in the web browser.

  • What do I do if an error occurs in the app?

    Since there are very many different Android telephones, some features may be different on one phone than on another. If an error occurs, please contact support and help improve the app.

  • How can I uninstall the app?

    The Handy-Signatur app uses the device administrator on Android devices to protect itself from unauthorised modifications.

    For uninstallation, please open the settings menu.

    You can find device administrators under the Security menu item.

    Deactivate the device administrator of the Handy-Signatur app.

    You can then uninstall the app in the usual way.

  • I forgot my password. - What can I do?

    If you have forgotten the PIN for your app, you will need to reset the app. You can do this in the app settings.

    - You can reach the app settings by clicking on the three dots at the top right in the app. (If these dots are not displayed on your screen, then your smartphone probably has a function key/hardware button and you can use it to switch to the "Settings" menu.)

    After resetting the app and thereby disconnecting the link to the Handy-Signatur, the app must be reactivated (start at step 2).

     

     

    If the password for the Handy-Signatur has been lost, there is only one option: you will need to reapply for the Handy-Signatur.

    If you no longer know how activation works, you can find all options listed here.

     

  • e-card

  • What is a citizen card?

    In a nutshell, a citizen card is a personal proof of identity that is used primarily for e-government applications. 

    You can find more information in our wiki.

  • How do I get a citizen card?

    That depends on the medium that you would like to extend to include the citizen card - there are essentially three options:

    • activation on a card produced specifically for this purpose (a.sign premium card)
    • activation of the citizen card on your e-card
    • citizen card via Handy-Signatur

  • What do I need to be able to use my citizen card?

    That depends on the carrier medium your citizen card is on:

    • for activation and use of a Handy-Signatur, you only need your mobile phone and a standard web browser
    • if you are using a card-based product, you will need internet access, a compatible card reader (A-Trust webshop) and a citizen card environment (e.g. the free sign Full Installer)* in addition to the activated card

    * Please ensure that your software is always up to date. When in doubt, you can update the software by installing the a.sign Full Installer.

  • I want to be a point of registration for citizen cards - what do I need to do?

    If you are interested in offering your customers citizen card activation, please send us an e-mail or contact us by telephone (0900 940 910 -  € 1.09/min).

  • What is an 'identity link'?

    The identity link connects your certificate to a natural person contained in the central register of residents (ZMR) - this is the prerequisite for use of many e-government applications, in order to ensure that your identity is clearly established.

    If you have your e-card or mobile phone activated as a citizen card, the identity link is automatically generated. If you are using the citizen card via a separate a.sign premium card, you will be required to carry out a brief one-off procedure that is started via the a.sign Client.

    You can find more information on the identity link and step-by-step instructions for its addition in our wiki.

  • What is a 'revocation password'?

    If for example your lose your e-card activated as a citizen card, you must have it revoked it by contacting our revocation service.

    In order to carry out a revocation, you must communicate your revocation password to the A-Trust employee performing the revocation in order to prevent unauthorised revocation of your certificate. You choose this password yourself during activation.

    If you are no longer in possession of your certificate, immediate revocation is vital - and there are two reasons for this:

    • an unauthorised person could provide signatures in your name
    • if it is a paid product, the costs will remain payable although you are no longer able to use the certificate.

    Therefore, a call to the revocation service has first priority, after that you can request a new certificate so that you can sign again.

  • I lost my certificate, what do I do now?

    If you are no longer in possession of your certificate, immediate revocation is vital - and there are two reasons for this:

    • an unauthorised person could provide signatures in your name
    • if it is a paid product, the costs will remain payable although you are no longer able to use the certificate.

    Therefore, a call to the revocation service has first priority, after that you can request a new certificate so that you can sign again.

  • I forgot the PIN / the signature password!

    There are a number of different solutions, depending on the product concerned:

    1. if you have forgotten the signature password for your Handy-Signatur, then all you can do is request reactivation, during which the old certificate will be automatically revoked
    2. if you use your e-card as a citizen card, then you will also need to request reactivation - and you will also need a new e-card for this which you can order via the social insurance website.
    3. with a-sign premium cards, you can have a PUK sent to you

    You can find out more information and how to order a PUK for your a.sign premium card in our wiki

  • Do special circumstances apply when an e-card is used as a citizen card?

    Since the newest generation of e-cards, differences to conventional a-sign premium cards have become marginal - even the signing of e-mails via Outlook is supported.

    For more details please see the e-card FAQs.

  • My e-card is being replaced - what do I need to do?

    The new e-card must be reactivated. The signatory himself/herself can carry out the carryover process three months after expiry of the old card via the e-card portal.

  • According to the error message, my identity cannot be found in the central register of residents (ZMR)!

    To create the link between the certificate holder and the central register of residents (ZMR), your data will be compared against the ZMR. If no unequivocal assignment is possible, an error message may result which can happen for two reasons:

    • no person is found in the central register of residents (ZMR) with the data given - in this case, there is usually an inconsistency between the data on your ID and your data set in the ZMR or else the person is no longer registered in the ZMR.
    • several people are found with the same data - since the data used for identification is usually unique, this error may appear if there are duplicate data sets

    A-Trust cannot make changes to the central register of residents (ZMR), which is why a problem like this must usually be resolved in cooperation with your registration authority. In the case of persons who are deliberately not registered in the central register of residents but still require a citizen card, there is the option of registering in a substitute register - please contact our service center for this purpose.

  • What do I have to bring for activation at the point of registration?

    To verify your identity, the employee at the point of registration will require a valid official photo ID of the person to be activated. If you wish to activate your e-card or a mobile phone, these will of course also be required.

    Please also note that registration can only be performed personally; activation for family members or colleagues is not possible.

  • What is a "General communication error (0274)"?

    The activation process cannot be continued due to a general communication error. Please verify whether the components in use are up to date:

    • up-to-date card reader recommended by a.trust (Reader),
    • driver and firmware of the card reader are up to date,
    • sign Client and citizen card environment (BKU) (software)*

    Once all the components have been updated, you carry out the activation once more.

    If the error occurs repeatedly, feel free to contact our service center.

    You can reach us by e-mail or at 0900 940 910 (€ 1.09/min) Monday to Friday (on working days) from 8:00 am to 6:00 pm.

     

    * Please ensure that your software is always up to date. When in doubt, you can update the software by installing the a.sign Full Installer.

  • e-Tresor

  • What does the e-Tresor have to offer?

    The e-Tresor as personal central electronic storage location offers you the ability to file away all important documents in digitally encrypted form.

    Multiple options of filling your e-Tresor with documents are available to you.

    On the one hand, you can simply upload the documents from a local storage location (hard drive, USB memory).
    You can also send documents to yourself at your e-Tresor e-mail address. These documents are saved in your inbox and you decide how you want to save them.
    If you share your e-Tresor e-mail address, you can also have other people send documents to your e-Tresor.
    Aside from the option of collecting and securely storing documents in the e-Tresor, you can make individual documents therein visible to other people.
    To this end, you simply place the desired documents into what we call the e-Tresor showbox and encrypt access to it with a password of your choice. You can also specify for how long these documents should stay in your showbox.

    You give your showbox password to the people with whom you want to share access to these documents. This way, you allow them quick and easy access to your documents.

    After the time you have set expires, the documents are automatically removed from the showbox.

     

    Sign up now for your e-Tresor.

    Do you have any more questions?

  • How secure is the e-Tresor?

    Your important documents are stored in encrypted form on servers in the A-Trust high-security computer centre. 

    Access to your documents is governed by your choices and possible only via your secure signature. Therefore, you are the only one with access to your e-Tresor.

    But you do have the option of making your documents available to other people. In order to do so, you can move the desired documents into the showbox, encrypt them with a special password and also set a time period of your choice during which they will remain visible. This way, only people whom you have shared the showbox password with will have access to your documents for the time set.

    The e-Tresor is a web application certified according to ÖNORM A 7700.

  • How does the e-Tresor work?

    For initial registration of your e-Tresor, you will need an activated citizen card (smart card or Handy-Signatur).

    Aside from e-Tresor registration, you can also use the citizen card to sign your documents or to register with other citizen-card-compatible applications using the citizen card function.

    When you register for e-Tresor, you will be assigned an e-Tresor e-mail address with which you can have documents sent to your e-Tresor. All documents are saved on an e-Tresor server in encrypted form.

    The decryption of your documents shall ensue after authentication of the e-Tresor holder. As a result, you are the only one who can actually access the data on your e-Tresor.

    The e-Tresor application and all the stored data are located on servers in the A-Trust high-security computer centre.

  • a.sign premium

  • What happens when the certificate expires?

    If possible, A-Trust will automatically renew your certificate 30 days prior to expiration and will send a notification by e-mail.
    After renewal, there are still a number of steps the user is required to take in order to complete the renewal.

    Instructions are available at this link.

  • How long does it take if I order an a.sign premium card?

    This depends on multiple factors - as a rule, the card will be available at the selected point of registration about one week after ordering.
    However, there may also be a longer waiting period in individual cases - e.g. due to holidays.

  • How do I activate the identity link (ZMR)?

    Requirements

    • operational card reader
    • sign Client. (red "a" symbol next to the time)
    • sign premium certificate (signature card)

    * If the driver for the card reader or the a.sign Client still needs to be installed, then use the a.sign Full Installer.

    Please ensure that your software is always up to date. When in doubt, you can update the software by installing the a.sign Full Installer.

    Central register of residents (ZMR) identity link - instructions

    • Insert card, right click on a.sign Client (red "a" symbol next to the time) and run the command "Update card".
    • Then please right click again on the a.sign Client. Now select the function "Card management".
    • Next, click on the function "Add identity link" in the Online services menu.
    • In the pop-up window, please click on "Query ZMR". You will now be asked to enter the 4-digit PRIVACY PIN. After PIN entry, your registration data from the central register of residents (ZMR) is retrieved and displayed (for you to verify).
    • If the data displayed is correct, please click "yes, I wish to sign" and re-enter the 4-digit PRIVACY PIN.
    • You will now be asked whether you really want to write the data on the card. Please confirm this message with "yes/OK", too and then enter the 4-digit PRIVACY PIN one last time.
    • You should now see the message "ZMR link successfully written onto the card". Your ZMR link is now complete.
    • The ZMR link can be replicated anytime - for example when your registration data changes.
    • Where applicable, a green checkmark by the identity link in card management may show whether this information has already been provided.

    Note: if, when querying the data, you receive the error message: "No entry found in the register of residents", the data must be compared with the registration data. The registration authority is directly responsible for providing this data.

     

  • a.sign ssl

  • What is the difference between the various server/SSL products?

    Here is a very brief overview of the various SSL products. For more information, please follow the related link.

    a.sign SSL 
    The standard product to secure a domain (e.g.: www.a-trust.at).
    Order a.sign SSL

    a.sign SSL plus
    Like a.sign SSL - except that it contains the certificate for up to 4 domains (e.g.: www.a-trust.at, mail.a-trust.at,...). Therefore, the same certificate can also be used for multiple domains or servers.
    Order a.sign SSL PLUS

    a.sign corporate signatur
    Interesting if you operate a signature server.
    Order a.sign corporate

    a.sign corporate Amtssignatur
    This certificate identifies you as a member of an authority.
    Order a.sign corporate Amtssignatur

  • How do I generate and import a web server certificate into the Microsoft IIS?

    Details regarding the configuration of the Microsoft IIS are provided here. These notes require that you are familiar with the configuration of the web server since this page only addresses standard configuration in general terms.

    Choose the tab 'Directory Security' in the management console under your website's properties; depending on the version of your web server, there will then be an item 'Key manager' or 'Server certificate'. Follow the steps in which you are asked for various facts about your organisation. Be sure to enter the name of your domain (e.g.: www.mydomain.com) under the CommonName menu item.

    At the end of these steps, you can store the public part of your key pair as a PKCS#10 certificate request. You send this file to A-Trust which will check it and send it back to you signed. You then import this answer to the same place in the management console. More information on the topic Client Certificates and MS IIS 
    Detailed instructions for the internet information server can be found here: IIS SSL (PDF)

  • How do I generate and import a web server certificate in an Apache web server?

    Detailed information on the configuration of the Apache web server with openssl and mod_ssl is provided here. The information provided requires that you have already installed the two packages. The individual packages are available to you at ApacheOpenSSLmod_ssl

    You can find an example configuration file for openssl here: openssl.cnf (Save as ...).

    Detailed instructions for the Apache web server are available here: Apache SSL (PDF)

    Detailed instructions for the realisation of certificate-based client authentication are available here: Apache Client Auth (PDF)

  • What is SSL client authentication?

    Is the customer really who he or she claims to be? 
    Usually, during generation of an SSL connection, only server authentication is verified (is the server really the one it claims to be?). 

    But there is also the option of verifying customer registration with equal certainty without the customer having to remember a separate login/password for each page. As a result, no one can falsely identify as this customer. Sooner or later, e-banking solutions will also convert to this more comfortable and more secure solution. 

    In the A-Trust member area, you can register via a login and password. But you may have been spied on while you were entering the data, so that your data can be misused. If you are the owner of an A-Trust certificate, you can also use it to log in to the A-Trust member area. 

    Via SSL client authentication, you are requested to use your certificate instead of a login/password upon registration. In this case, A-Trust takes on the responsibility for ensuring that the data in your certificate is correct in accordance with the General Terms and Conditions. After you select the link, a dialogue pops up in your browser, displaying all of your user certificates installed on your computer that have been accepted by this server. You select the one that you want to log in to and the information from your certificate is used for the login process. 

  • General certificate know-how

  • How do I access a directory service via LDAP?

    An application is needed for this that takes over LDAP communication. Mail clients such as Outlook (Express) or specialised LDAP clients are suitable. The ldap.a-trust.at server on port 389 is accessed via anonymous LDAP bind. 

    Outlook (Express)

    In order to be able to access the directory service, a directory-type account needs to be generated. Enter ldap.a-trust.at as server and o=a-trust, c=AT as search base. Clicking the "Search for persons button" will allow you to search for the recipient in the A-Trust directory using the address book and to import this recipient into his or her personal address book, along with such recipient's certificate. 

    LDAP Client

    As example for an LDAP client, the freeware software "LDAP administrator" can be recommended which is available at http://www.ldapbrowser.com. ldap.a-trust.at, as Port 389, as LDAP version 3 must be entered as host again. Base DN ist o=a-trust, c=AT and the checkbox anonymous bind should be selected. 

    In order to avoid trivial searches and improper use, the LDAP server is operated with a time and size limit. Please note that a corresponding error message is returned if a query takes longer than 300 sec or the number of hits exceeds 200.

  • How can I test whether a certificate is still valid?

    The validity of a certificate can be checked in three ways:

    A-Trust website

    You can check the validity of the individual certificates manually via our website 

     

    LDAP

    The directory service of A-Trust is implemented on multiple LDAP servers in two different locations that can be reached via ldap.a-trust.at, TCP/IP Port 389.

    A DNS query resolves the name in the following manner: ldap.a-trust.at 217.13.182.84

    Via this URL, the LDAP servers are accessed to respond to customer queries, depending on their degree of utilisation.

    In order to prevent trivial searches and improper use, the LDAP server is operated with a time and a size limit; please note that a corresponding error message is returned if a query takes longer than 300 sec or the number of hits exceeds 200.


    OCSP


    Access to the A-Trust OCSP service is enabled via the DNS name ocsp.a-trust.at TCP/IP Port 80:

    • http://ocsp.a-trust.at/ocsp

    Alternatively, some certificates may also contain a different URL in the form of http://www.a-trust.at:82/ocsp. Some standard applications can carry out an OCSP query to this port 82 automatically. However, use of port 80 is recommended for manual configuration.

    The answers of the OCSP server are signed digitally. Verification of the signature is possible using the following certificate:

     This certificate expires on 5 December 2018. A-Trust will replace this certificate with the one indicated below on Friday, 28 November 2018 at 3:00 pm.

    Starting from 28 November 2018, 3:00 pm, this certificate must be used to verify OCSP requests. 

  • What is OpenSSL?

    OpenSSL is a free, open tool kit that covers many aspects of the PKI. More information is available at www.openssl.org.

    A Win32 transfer must be procured from OpenSSL for Windows.

    Convert certificates from DER coded .cer format to PEM. Certificates are processed by A-Trust in the .cer format, sometimes, however, it is necessary to convert them to the PEM format:

    openssl x509 -in MyCert.cer -inform DER -out MyCert.pem -outform PEM

    This command line converts MyCert.cer to MyCert.pem.

    PEM to p12

    If the private key is available in the PEM format and you wish to convert it into a PKCS #12 file (p12) including the related certificate:

    openssl pkcs12 -export -inkey newkey.pem -out pkcs12.p12 -in MyCert.pem

    This command line converts the private key newkey.pem and its related certificate MyCert.pem into the PKCS#12 file pkcs12.p12.
    In the process, you are first asked for the password for newkey.pem, and then you are asked twice for the new PIN for the p12 file.
    If applicable, the .cer certificate sent still requires conversion to the .pem format.

  • How can I use my certificate in application XY?

    Our wiki contains several instructions, explaining how to set up various products in order to support A-Trust certificates.

  • What is a revocation list and what validity periods must be observed?

    When someone is no longer authorised to use his or her certificate or if the key falls into the wrong hands, this certificate is withdrawn by A-Trust and added to a list of blocked certificates (certificate revocation list). 

    Therefore, it is important to verify the validity of an external certificate prior to each use (e.g. verification of the signature) by comparing the certificate serial number with the entries in the latest CRL. The list of withdrawn certificates can be found in the A-Trust directory service (ldap://ldap.a-trust.at). 

    Every certificate issued by A-Trust contains a reference to this list. Nonetheless, a number of configuration steps are necessary to ensure that standard applications use this list. MS Outlook Express: Menu tools | Options | Security button extended. There is an option you can select here that allows you to have the certificates compared to the CRL.

    All blacklists issued under A-Trust-(n)Qual have the following validity:

    • A new CRL is generated every two hours 
    • Every CRL is valid for a maximum of six hours 
    • In case of a revocation, a new CRL is published immediately, which, however, is valid no longer than the regular CRL.
      g.: the last CRL was valid until 4:30 pm, the certificate is revoked at 2:00 pm after which a new CRL is generated that is valid from 2:00 to 4:30 pm (shorter than six hours is possible).

  • Cash register

  • How do I open the USB stick (Gemalto)?

    Tip reading device

    This is how to integrate the chip into your card reader:

     

    1. You can see the relevant opening here
      Öffnen des Kartenlesers

       

    2. Lever mechanism: Start here and flip lid open
      Hebelfunktion

       

    3. Break chip out of the card
      Chip herausbrechen

       

    4. Insert chip
      Chip einsetzen

       

    5. Integration into the reading device - complete
      Chip einsetzen

       

  • Are you already an RK ONLINE customer?

    Everything remains the same for you. You can use your product in the usual manner.

  • You are an RK ONLINE customer and want to upgrade?

    Of course that is also possible, too.

    You can upgrade your existing RK online certificate in the web shop partner area. The EUR 4 for the certificate are credited back to you afterwards. You do not have to change anything and are not required to re-register the certificate with FON.

    More information

  • You still have a credit balance?

    You can redeem any existing credit balance easily at any time.

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